Independent public-signal report
Subway® app review & ASO audit
Google Play · Food & Drink · Last audited
Subway® has a workable store listing, but public evidence shows meaningful ASO, review or maintenance gaps that can limit discovery and user confidence.
Executive answer
What does the public evidence say?
ASO health
Subway® has a workable store listing, but public evidence shows meaningful ASO, review or maintenance gaps that can limit discovery and user confidence.
User risk
5 sampled reviews point to device compatibility as the strongest recurring complaint.
Maintenance signal
Subway® was last updated 13 days ago.
Review intelligence
Sentiment and complaint concentration
Twelve-signal ASO audit
What is helping—and what should change?
Priority fixes
App title wastes its keyword budget
The title uses 7 of 30 characters, leaving 23 unused. On Google Play the title is the single highest-weighted keyword field.
Recommended actionExtend the title to something like "Subway® — <what people search for>" using the spare 23 characters.
Description looks keyword-stuffed
"subway" makes up 4.8% of the description, above the ~3% level stores treat as spam.
Recommended actionRewrite the repeated phrase into natural sentences and use variations instead.
Rating of 4.1 is below the competitive band
Category leaders sit above 4.4; the gap costs both ranking and tap-through.
Recommended actionResolve the recurring complaints and re-prompt for ratings after the fix ships.
No preview video
Neither store requires a video, but listings with one convert noticeably better, and conversion feeds ranking.
Recommended actionAdd a 15-30 second preview of the core flow.
Negative reviews go unanswered
Only 0% of the stored reviews have a developer reply. Replies lift ratings and are read by both stores as an active-listing signal.
Recommended actionReply to every 1-2 star review; many users raise their score after a reply.
Signals already working
Review velocityHow many new public reviews arrive per month718.4/month
Developer reply rateShare of sampled reviews the developer has answered0%
ScreenshotsImages shown on the store listing5
Localized marketsMarkets where the listing is actually translatedNot checked yet
ASO keyword map
Main keyword candidates for Subway®
Inferred from public title and description relevance. These are not private search-volume, conversion-rate or live-ranking claims.
subway
got
better
eating
fresh
whole
choose
footlong
rewards
access
add
bar
Indicative public-signal value
Not published for this app
Public-signal valuation is unavailable for major enterprise brands because private revenue, ownership and financial data is required.
Evidence excerpts
What users are reporting
Quoted verbatim from public Google Play reviews. Each carries the rating, date and app version it was left on, so it can be checked against the listing.
“no way to cancel orders if you accidently send them to the wrong spot. restwraunts wont answer phone”
“Apparently it is no longer supported by my version of Pixel. And the website is slower so I guess I won't be ordering from Subway anymore .....”
“Impossible to claim reward points from receipts. Tried several times to claim points through their support forms, and I just kept getting automated rejections. Other apps will j...”
“App is slow and clunky. Occasionally will say the payment failed regardless of how many cards you try. Its incredibly pathetic to have an app this bad for a company as big and p...”
“cannot log in after update. keeps resetting. puts me in USA not Canada”
“app is TERRIBLE. Doesn't save login information. Won't allow login. Most non user friendly app in existence. I wish I could give it 0 stars”
Neither store provides a link to an individual review, so these quotes cannot be deep-linked. They can be verified in the app's public reviews on Google Play using the rating and date shown. If you own this app and believe a quote is misattributed, tell us and we will re-audit it.
Keep comparing
Related evidence
More audited Food & Drink
Clear answers
Questions about Subway®
What is the ASO score for Subway®?
Subway® scored 70 out of 100 in Bright App Data's twelve-signal public listing audit. The score covers listing copy, media, reviews, update cadence, privacy and localization signals.
What problems are users reporting about Subway®?
The strongest detected complaint cluster is device compatibility, supported by 5 matching sampled reviews. The report shows issue counts and available excerpts.
What are the main ASO keyword candidates for Subway®?
The strongest visible-listing candidates are subway, got, better, eating, fresh. These are inferred from public title and description relevance, not private search-volume or ranking data.
When was Subway® last audited?
This Bright App Data report was last audited on Aug 2, 2026. Store listings and review patterns change over time, and reports are refreshed automatically as the catalog re-checks each listing.
Why is there no estimated value for Subway®?
Public-signal valuation is unavailable for major enterprise brands because private revenue, ownership and financial data is required. The ASO audit, review complaint clusters and maintenance signals on this page are unaffected.
Does Bright App Data have private analytics for Subway®?
No. Bright App Data uses public app-store listing and sampled review evidence. It does not claim access to private conversion, retention, revenue or developer-console data.
What the store itself requires
Google Play rules that apply to Subway®
Quoted from Google Play's own documentation, with the source for each. These are the published requirements — we report what the public listing shows against them and never assert a violation we cannot see.
Target API level 36 by 31 August 2026
Google Play requires new apps and updates to target Android 16 (API level 36) from 31 August 2026. An existing app below API 35 is only served to new users on devices running at or below its target version, so it quietly stops reaching modern phones.
What this report can see: We can see how long ago this app last shipped an update. We cannot see its target API level — that is only visible in Play Console.
Android Developers — target API level requirementsCrash and ANR thresholds affect store visibility
Google Play may reduce an app's visibility and show a warning on its listing when the user-perceived crash rate passes 1.09%, or the ANR rate passes 0.47%, on a 28-day average. The per-device-model thresholds are 8% for both — an app can look healthy overall and still be failing on one popular handset.
What this report can see: We can see what users report about crashes and device compatibility in public reviews. We cannot see the actual vitals numbers.
Android Developers — Android vitalsStore listing metadata rules
Titles are capped at 30 characters and may not use emoji, repeated special characters, ALL CAPS outside a brand name, or claims about rankings or pricing. Descriptions may not carry unattributed user testimonials or excessive keyword repetition.
What this report can see: All of this is on the public listing, so these checks are fully evidenced.
Google Play — store listing and promotion policyVerified against Google Play documentation on . Store requirements change — check the linked source before acting on a deadline.
Reviewed by Bright App Data. The report uses public app-store listing and sampled review evidence. Private conversion, retention and revenue data are never guessed. App owners can dispute, correct or refresh this report.
Read the methodology